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Additional Troubleshooting Information
for VCollab Presenter
If you still have issues, try some of these additional suggestions:
1. Make sure you are using Internet Explorer 32-Bit.
Internet Explorer 64-Bit and other browsers are not currently supported.
2. If you are using Internet Explorer 7.0 32-Bit or
Internet Explorer 8.0 32-Bit and still having problem,
please enable the following security settings and try
again.
Tools | Internet Options | Security | Custom Level |
Run ActiveX Controls and Plug-ins | Enable
Note: This setting takes effect after you restart
Internet Explorer.
3. If you are using Internet Explorer 6.0 32-Bit and
getting the following message
Right-Click on the yellow bar and select Allow
Blocked Content… as shown below
A dialog box will appear with the publisher details.
Allow the same.
4. If you are using Internet Explorer 7.0 32-Bit and
getting the following message
Right-Click on the yellow bar and select Run ActiveX
Control as shown below.
A dialog box will appear with the publisher details.
Allow the same.
5. If you are using Internet Explorer 8.0 32-Bit and
getting the following message
Right-Click on the yellow bar and select Run Add-on
as shown below.
A dialog box will appear with the publisher details.
Allow the same.
If you don't find a solution from the above, Please contact us at: support@vcollab.com
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